Privacy Policy
Last updated: February 2026
Your privacy matters to us. This Privacy Policy explains how Pinnova collects, uses, and protects your personal information in accordance with UK GDPR and the Data Protection Act 2018.
Who We Are
Pinnova is a Pan-Asian restaurant located in Teddington, London. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website, make a reservation, or contact us.
Information We Collect
We may collect the following personal information: your name, email address, phone number, and any details you provide when making a reservation or submitting a contact form. We also collect non-personal data such as browser type, device information, and pages visited via cookies and analytics tools.
How We Use Your Information
We use your personal information to: process and manage your reservation, respond to enquiries and feedback, send you booking confirmations and reminders, improve our website and services, and comply with legal obligations. We do not use your data for automated decision-making or profiling.
Legal Basis for Processing
We process your personal data on the following legal bases: contractual necessity (to fulfil your reservation), legitimate interests (to improve our services and respond to enquiries), and your consent (where explicitly provided, such as for marketing communications).
Marketing Communications
We will only send you marketing emails or messages if you have explicitly opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at info@pinnovateddington.com.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and running our business (such as reservation platforms and email providers), under strict confidentiality agreements.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Reservation data is typically retained for up to 2 years. You may request deletion of your data at any time.
Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data ("right to be forgotten"), object to or restrict processing of your data, and data portability. To exercise any of these rights, please contact us at info@pinnovateddington.com.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites (such as Instagram and Facebook). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@pinnovateddington.com or call 020 4502 5444. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Questions about your privacy? Please contact us or email info@pinnovateddington.com.